CentroMed Information Technology
IT Service Status & Communications Portal
Live Updates
Service Advisory
Updated Nov 12, 2026 • 23:15 CST
Microsoft Exchange Online / Outlook Disruption
Microsoft is currently troubleshooting a widespread service disruption affecting Exchange Online email delivery, Outlook on desktop computers, and mobile email synchronization.
All Patient Care Systems (NextGen EHR, Phones & Clinical Networks) remain 100% operational.
Operational Workaround: Barracuda Emergency Webmail
Immediate access to send & receive patient and clinic emails
To ensure uninterrupted clinical communication, CentroMed has activated the Barracuda Email Continuity Portal. All inbound emails are being securely captured.
Open Barracuda Emergency Webmail →
📋 How to Sign In via Microsoft Single Sign-On (SSO):
1
Primary Method (Microsoft SSO): On the login screen shown below, click the "Sign in with Microsoft" button located at the bottom under OR.
2
Alternative Method (Direct Email): If Microsoft SSO is slow or inaccessible, enter your full CentroMed email address (
first.last@centromedsa.com) into the box and click "Continue".
3
Emergency Inbox: Once signed in, open the Email Continuity tab to read incoming spooled emails and compose urgent outgoing messages.
Look for the "Sign in with Microsoft" button at the bottom of the login card.
💡 Reassurance regarding incoming messages: No incoming emails will be lost. All emails received during the outage are held securely in Barracuda and will automatically deliver to your Outlook inbox once Microsoft restores normal operations.
Clinical & Enterprise Systems Status
Core Clinical Tools Active
Microsoft Outlook / Exchange Online
Disruption
Barracuda Email Emergency Standby
Active Workaround
NextGen EHR / Practice Management
Operational
Clinic Telephony & Call Center Lines
Operational
Meter Clinic Network & Internet
Operational
Incident Timeline & Updates
Nov 12, 2026 — 23:15 CST
Emergency status portal deployed with Microsoft SSO Barracuda Continuity visual walkthrough. Notification guidance broadcast to clinic staff.
Nov 12, 2026 — 21:40 CST
Microsoft Engineering confirmed a service degradation in cloud mail delivery routing. Global mitigation procedures remain in progress.
Nov 12, 2026 — 21:10 CST
CentroMed IT detected Outlook connectivity timeouts and elevated synchronization latency. Response team initiated failover protocols.
Next status evaluation: Nov 12, 2026 at 23:45 CST or immediately upon vendor update.
Employee Guidance & Questions
Will patient emails or lab notifications be lost?
No. All incoming messages are being securely held at CentroMed's Barracuda mail filter. No emails are rejected or bounced.
Should clinic staff restart their computers or mobile devices?
No action is required on your workstation or mobile phone. The issue is external within Microsoft cloud services.
How can I communicate urgent clinic items?
Use Barracuda Emergency Webmail via the button above, or contact clinic departments directly by telephone.
CentroMed IT Support
IT Help Desk Phone:
210-334-3040
Support Schedule:
Standard Business Hours
Permanent Status URL:
status.centromedsa.com