Information Technology
IT Service Status & Communications Portal
Live Updates
Service Advisory
Updated Nov 13, 2026 • 00:00 CST
Microsoft Exchange Online / Outlook Disruption
Microsoft is actively troubleshooting a widespread service disruption affecting Exchange Online email delivery, desktop Outlook connectivity, and mobile synchronization.
All Patient Care Systems (NextGen EHR, Phones & Clinical Networks) remain 100% operational.
Operational Workaround: Barracuda Emergency Webmail
Immediate access to send & receive patient and clinic emails
To ensure uninterrupted clinical communication, CentroMed has activated the Barracuda Email Continuity Portal. All inbound emails are being securely captured.
Open Barracuda Emergency Webmail →
📋 2-Step Sign In Walkthrough:
1
Step 1: Enter Your Email Address
On the first screen, type your full CentroMed email address (e.g.,
On the first screen, type your full CentroMed email address (e.g.,
your.name@centromedsa.com) and click "Continue".
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Step 2: Click "Continue with Microsoft"
On the second screen (Sign in options), click the top button: "Continue with Microsoft". All CentroMed accounts are bound to Microsoft SSO.
On the second screen (Sign in options), click the top button: "Continue with Microsoft". All CentroMed accounts are bound to Microsoft SSO.
⚠️ DO NOT Click "Email me a temporary passcode":
Because Microsoft Outlook is currently experiencing an outage, you cannot receive emails in your regular inbox. Only use the "Continue with Microsoft" button.
Because Microsoft Outlook is currently experiencing an outage, you cannot receive emails in your regular inbox. Only use the "Continue with Microsoft" button.
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Access Emergency Inbox: Once signed in, open the Email Continuity tab to read incoming spooled patient communications and compose urgent outgoing emails.
💡 Reassurance regarding incoming messages: No incoming emails will be lost. All emails received during the outage are held securely in Barracuda and will automatically deliver to your Outlook inbox once Microsoft restores normal operations.
Clinical & Enterprise Systems Status
Core Clinical Tools Active
Microsoft Outlook / Exchange Online
Disruption
Barracuda Email Emergency Standby
Active Workaround
NextGen EHR / Practice Management
Operational
Clinic Telephony & Call Center Lines
Operational
Meter Clinic Network & Internet
Operational
Incident Timeline & Updates
Nov 13, 2026 — 00:00 CST
Visual 2-step login guide deployed showing exact Barracuda login prompts. Text notification dispatched to staff.
Nov 12, 2026 — 21:40 CST
Microsoft Engineering confirmed a service degradation in cloud mail delivery routing. Global mitigation procedures remain in progress.
Nov 12, 2026 — 21:10 CST
CentroMed IT detected Outlook connectivity timeouts and elevated synchronization latency. Response team initiated failover protocols.
Next status evaluation: Nov 13, 2026 at 00:45 CST or immediately upon vendor update.
Employee Guidance & Questions
Will patient emails or lab notifications be lost?
No. All incoming messages are being securely held at CentroMed's Barracuda mail filter. No emails are rejected or bounced.
Why can't I use "Email me a temporary passcode"?
Since Outlook is down, the passcode email cannot reach your inbox. Use the "Continue with Microsoft" button to sign in directly through your authenticated browser session.
Should clinic staff restart their computers or mobile devices?
No action is required on your workstation or mobile phone. The issue is external within Microsoft cloud services.
CentroMed IT Support
IT Help Desk Phone:
210-334-3040
Support Schedule:
Standard Business Hours
Permanent Status URL:
status.centromedsa.com